Norfolk Daily Fresh – Delivery Policy 🚚

Delivery Overview

At Norfolk Daily Fresh, we deliver fresh groceries across Norwich every day between 8:00 AM and 3:00 PM, ensuring your products arrive fresh and on time.

Delivery Times

To provide a fast and reliable service, delivery schedules are based on your distance from our store:

✅ Same-Day Delivery – Orders within 3 miles

✅ Next-Day Delivery – Orders beyond 3 miles

Customers will receive an order confirmation and delivery status update within one hour of placing their order.

You may add special delivery instructions in the comments section at checkout to help us deliver your order smoothly.

📦 Delivery Process

  1. Place your order online.
  2. Our team immediately begins preparing your fresh items.
  3. You will receive an order confirmation and delivery update within one hour.
  4. Our delivery team may contact you if additional information is required.
  5. Deliveries are made between 8:00 AM and 3:00 PM, 7 days a week.

Apartment Deliveries

For customers living in apartments or flats, deliveries will be made to the main entrance of the building.

Please ensure someone is available to collect the order promptly.

🛑 Return & Exchange Policy

Due to food safety and hygiene regulations, fresh and perishable products cannot be returned or exchanged once delivered.

Eligible Returns (Pantry Staples Only)

Returns are accepted for non-perishable packaged items such as:

  • Rice
  • Flour
  • Lentils
  • Beans
  • Other pantry staples

Returns will only be accepted if:

✅ Product remains unopened

✅ Packaging is intact and undamaged

✅ Item is in its original condition

Products Not Eligible for Return

❌ Fresh fruits and vegetables

❌ Meat, poultry, and fish

❌ Dairy and chilled products

❌ Frozen products

❌ Any item that has been opened, used, or consumed

Customer Responsibility

Customers are advised to:

  • Check all items immediately upon delivery.
  • Report damaged, missing, or incorrect items within 2 hours of delivery.
  • Provide photographs where applicable to assist with the resolution process.

❓ Frequently Asked Questions

When will my order be delivered?

Orders within 3 miles are delivered the same day.

Orders beyond 3 miles are delivered the next day.

Delivery hours are between 8:00 AM and 3:00 PM.

Do you deliver every day?

Yes. We deliver 7 days a week, including most public holidays.

Do I need to be home?

Yes. As we deliver fresh and perishable products, someone must be available to receive the order.

Where will you deliver if I live in an apartment?

Orders will be delivered to the main entrance of the building.

Can I change my delivery instructions?

Yes. You can add delivery notes at checkout or contact us immediately after placing your order.

ℹ Additional Information

  • Please ensure your phone number is correct and active so our delivery team can contact you if necessary.
  • In the event of severe weather, traffic disruptions, or other unforeseen circumstances, customers will be notified of any delays as soon as possible.
  • Our priority is to deliver fresh, high-quality products safely, efficiently, and on time.

Important Delivery Highlights

🔴 Delivery Hours: 8:00 AM – 3:00 PM

🔴 Same-Day Delivery: Within 3 Miles

🔴 Next-Day Delivery: Beyond 3 Miles

🔴 Delivery Updates Sent Within 1 Hour

🔴 Fresh & Perishable Items Cannot Be Returned

🔴 Report Damaged or Incorrect Items Within 2 Hours

🔴 Someone Must Be Available to Receive the Order