Return & Refund Policy

Return & Refund Policy

Last updated: January 2026

At International Food Market LTD T/A Norfolk Daily Fresh, customer satisfaction is important to us.

1. Returns Policy

Due to the nature of fresh food, frozen, chilled, chicken, dairy, and other perishable products, we do not accept returns on these items once the order has been delivered.

For non-perishable items, returns may be accepted only if the products are unused, unopened, and returned in their original condition and packaging.

2. Eligible Refund Cases

Refunds or replacements may be provided if:

  • Items are damaged on delivery
  • Incorrect items are delivered
  • Products are expired or spoiled at the time of delivery
  • Items are missing from your order

3. Reporting an Issue

Any issue must be reported within 24 hours of delivery and must include:

  • Order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

4. Refund Processing

  • Approved refunds will be issued to the original payment method used for the purchase.
  • Refund processing time is typically 5–7 working days.

5. Non-Refundable Items

The following items are non-refundable and non-returnable unless they are damaged, defective, incorrect, expired, or spoiled at the time of delivery:

  • Fresh fruits and vegetables
  • Chicken and poultry products
  • Dairy products
  • Frozen or chilled products
  • Items mishandled, opened, or stored incorrectly after delivery

6. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📞 Phone: +44 1603 627646

📍 Address: 12-14-16 Magdalen Road, Norwich, NR3 4AE

🏢 Company No: 10077005